Interpersonal Skills

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Available Delivery Methods

In-person workshop: 150 CAD (plus tax)
Online virtual classroom: 120 CAD (plus tax)
Online self-paced study: Available in Training Center

(Taxes are not applicable for clients outside of Canada)

Group Registration

A 10% discount is available for group registrations of more than 10 participants.

Course Duration

1 day

Course Description

We’ve all met that dynamic, charismatic person who just has a way with others and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations, like forgetting someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed to start a conversation, move a conversation along, and progress to higher levels of conversation.

Learning Objectives

Understand the difference between hearing and listening
Know some ways to improve the verbal skills of asking questions and communicating with power.
Understand what ‘non-verbal communication’ is and how it can enhance interpersonal relationships.
Identify the skills needed to start a conversation.
Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
Understand how seeing the other side can improve skills in influencing other people.
Understand how the use of facts and emotions can help bring people to your side.
Identify ways of sharing one’s opinions constructively.
Learn tips for preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
Learn tips for making an impact through powerful first impressions.

Course Outline

Verbal Communication Skills
Non-verbal communication Skills
Making Small Talk and Moving Beyond
Moving the Conversation Along
Remembering Names
Influencing Skills
Bringing People to Your Side
Sharing Your Opinion
Negotiation Basics
Making An Impact

Note: The course outline is subject to change to reflect emerging practices and can be tailored to your organization’s specific needs.