Managing Generation Gaps

Available Delivery Methods

In-person workshop: 150 CAD (plus tax)
Online virtual classroom: 120 CAD (plus tax)
Online self-paced study: Available in Training Center

(Taxes are not applicable for clients outside of Canada)

Group Registration

A 10% discount is available for group registrations of more than 10 participants.

Course Duration

1 day

Course Description

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh them. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers enter the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable, to say the least.

The Generation Gaps course will help you understand the various generations present at work, what motivates them, and how to deal with them on a daily basis. Both the young and older workers will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with Generation Gaps at work will help you become a better manager or co-worker.

Learning Objectives

The history behind the generation gaps
What are traditionalists
What are baby boomers
What are Generation Xers
What are Generation Yers
What are Generation Zers
Differences between each type of generation
Finding common ground among the generations
Conflict management

Course Outline

Module Two: History Behind Generation Gaps
Traditionalist
Baby Boomers
Generation X
Generation Y (Millennials)
Generation Z
Differences Between Generations
Finding Common Ground
Conflict Management
Leveraging the Benefits of Generation Gaps

Note: The course outline is subject to change to reflect emerging practices and can be tailored to your organization’s specific needs.