Available Delivery Methods
In-person workshop: 150 CAD (plus tax)
Online virtual classroom: 120 CAD (plus tax)
Online self-paced study: Available in Training Center
(Taxes are not applicable for clients outside of Canada)
Course Duration
1 day
Course Description
Delivering Constructive Criticism is one of the most challenging things for anyone to do. Through this workshop, you will gain valuable knowledge and skills that will assist you with this challenging task. When an employee requires feedback or criticism, the situation needs to be handled in a very specific way.
Delivering Constructive Criticism will provide great benefits to your organization. It offers options for management to nullify problematic behaviors and develop well-rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
Learning Objectives
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- Recognize the importance of setting goals and the method used to set them
- Uncover the best techniques for following up with the employee after the session
Course Outline
- Understanding Constructive Criticism
- When Should Feedback Occur?
- Preparing and Planning
- Choosing the Appropriate Time and Place
- During the Session
- Setting Goals
- Diffusing Anger or Negative Emotions
- What Not to Do
- After the Session
- Maintaining Relationships
Note: The course outline is subject to change to reflect emerging practices and can be tailored to your organization’s specific needs.