Available Delivery Methods
In-person workshop: 150 CAD (plus tax)
Online virtual classroom: 120 CAD (plus tax)
Online self-paced study: Available in Training Center
(Taxes are not applicable for clients outside of Canada)
Group Registration
A 10% discount is available for group registrations of more than 10 participants.
Course Duration
1 day
Course Description
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone applications. The customer experience begins long before the purchase is made.
With our “Non-Telephone Customer Support” workshop, you will discover new opportunities in customer support services via the internet and how to use these opportunities to your advantage.
Learning Objectives
- Define customer support
- Know the different venues for customer support
- Recognize the challenges of customer support
- Learn different applications
- Know the proper forms of documentation
- Learning to be proactive in customer support
Course Outline
- What is Customer Support?
- Customer Challenges
- Customer Support Channels
- Support Ticket Apps
- Documentation
- Feedback Systems and Techniques
- Problem Prevention: Being Proactive
- Measuring Support Success
- Continuous Improvement
Note: The course outline is subject to change to reflect emerging practices and can be tailored to your organization’s specific needs.