Crisis Management

Available Delivery Methods

In-person workshop: 150 CAD (plus tax)
Online virtual classroom: 120 CAD (plus tax)
Online self-paced study: Available in Training Center

(Taxes are not applicable for clients outside of Canada)

Group Registration

A 10% discount is available for group registrations of more than 10 participants.

Course Duration

1 day

Course Description

In a world of uncertainties, the ability to effectively manage crises is a critical skill every professional must possess. Our Crisis Management course equips you with the knowledge, strategies, and tools needed to respond swiftly and decisively in challenging situations. Designed with real-world scenarios and practical insights, this course ensures you’re prepared to protect your organization, minimize disruptions, and turn adversity into opportunity.

Whether you’re a seasoned leader or an emerging professional, this course will help you build resilience, enhance decision-making under pressure, and foster confidence in crisis resolution. Join us in mastering the art of staying calm, focused, and in control when it matters most because preparation is everything in crisis management.

Learning Objectives

• Identify potential risks
• Understand the myths behind workplace violence
• Define escalation and identify examples
• Identify concerning behaviors
• Know what a trigger is and how it may escalate
• Understand the proper response to an event

Course Outline

• What is a Crisis?
• Workplace Violence
• Dispelling the Myths
• Escalation
• Concerning Behaviors
• Domestic Violence Indicators
• Triggers of Workplace Violence
• Dangers of Conflict
• Conducting the Crisis Audit
• Module Five: Performing Risk Analysis
• Responding to Crisis
• Crisis Management Strategies