Available Delivery Methods
In-person workshop: 150 CAD (plus tax)
Online virtual classroom: 120 CAD (plus tax)
Online self-paced study: Available in Training Center
(Taxes are not applicable for clients outside of Canada)
Group Registration
A 10% discount is available for group registrations of more than 10 participants.
Course Duration
1 day
Course Description
Benjamin Franklin once said, ‘In this world, nothing can be said to be certain, except death and taxes.’ We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one’s life. Without control, you are putting limits on what you can accomplish in your personal and professional life.
Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management course will teach you how to identify your anger triggers and what to do when you get angry.
Learning Objectives
- Understand anger dynamics in terms of the anger cycle and the fight-or-flight theory.
- Know common anger myths and their factual refutations.
- Know the helpful and unhelpful ways of dealing with anger.
- Understand the difference between objective and subjective language.
- Know the tips for identifying the problem.
- Express a feeling or position using I-messages.
- Negotiation and solution-building.
- Reflect on one’s hot buttons and personal anger dynamics.
- Learn and practice de-escalation techniques.
Course Outline
- Understanding Anger
- Styles of Anger
- Gaining Control
- Separating the People from the Problem
- Working on the Problem
- Solving the Problem
- A Personal Plan
- Dealing with Angry People
- Pulling It All Together
Note: The course outline is subject to change to reflect emerging practices and can be tailored to your organization’s specific needs.