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Customer Service

Course Description

Customer service is at the core of every role, whether you’re directly interacting with clients, supporting colleagues behind the scenes, or leading a business to serve both employees and customers. Regardless of your position, how you serve others impacts success and builds lasting relationships.

This Customer Service workshop explores strategies to elevate your service delivery across all customer interactions. Participants will gain valuable skills, from mastering in-person and phone communication to managing challenging situations with professionalism and fostering loyalty through exceptional experiences. Transform your approach to service and drive meaningful, lasting results.

12+

Hours

72

Lectures

$40

Price

WHAT TO EXPECT

Learning Objectives

  • State what customer service means to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build goodwill through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Course Content

Customer Service