Conflict Resolution

Course Description

Conflict is an inevitable part of human interaction, especially in dynamic environments where collaboration is key. The ability to navigate and resolve conflicts effectively is a critical skill for any organization, regardless of size. Left unaddressed, conflict can escalate, leading to decreased productivity, absenteeism, turnover, and even costly legal disputes.

Our Conflict Resolution Workshop equips participants with a comprehensive, adaptable seven-step process to resolve disputes of any scale. You will also gain invaluable skills in solution-focused thinking, finding common ground, and managing emotions such as anger. Through mastering techniques like the Agreement Frame, this workshop provides the tools needed to transform conflict into an opportunity for growth and stronger relationships, ensuring a more harmonious and productive workplace.

9+

Hours

57

Lectures

$40

Price

WHAT TO EXPECT

Learning Objectives

Understand what conflict and conflict resolution mean
Understand all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Be able to adapt the process for all types of conflict
Be able to break out parts of the process and use those tools to prevent conflict
Be able to use basic communication tools, such as the agreement frame and open questions
Be able to use basic anger and stress management techniques

Conflict Resolution