Course Description
Create a workplace where respect, collaboration, and professionalism thrive! Our Civility in the Workplace Course is designed to help individuals and teams foster a positive and inclusive work environment. From understanding the impact of civility on workplace culture to mastering communication and conflict resolution skills, this course empowers you to build stronger, more productive relationships.
Through engaging modules and real-world examples, you’ll learn how to address challenging situations gracefully, embrace diversity, and contribute to a culture of mutual respect. Whether you’re a leader or a team member, this course provides the tools you need to create a workplace where everyone feels valued and motivated to excel.
WHAT TO EXPECT
Learning Objectives
- Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette.
- Learn the basic styles of conflict resolution.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution.
- Understand the different elements of effective communication.
- Learn facilitative communication skills, such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there’s conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
Course Content
Civility in the Workplace
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