Telephone Etiquette
Course Description
Proper telephone etiquette is essential for effective communication, both within the workplace and with external stakeholders. It reflects professionalism, builds confidence in challenging situations, and enhances everyday interactions with customers and colleagues.
Our Telephone Etiquette course focuses on developing strong telephone communication skills. Participants will learn techniques to improve clarity, professionalism, and basic communication skills, positively impacting all aspects of their career and workplace relationships.
10+
Hours
62
Lectures
$60
Price
WHAT TO EXPECT
Learning Objectives
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
Course Content
Telephone Etiquette
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